Privacy Policy Statement

1300 Driveways respects your privacy and is committed to protecting the personal information you provide to us. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.

 

Collection of Personal Information

We collect personal information directly from you when you:

  • Contact us via our website, phone, or email
  • Request a quote or submit an enquiry
  • Use our website or social media platforms
  • Communicate with us during the course of providing our services

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Address
  • IP address
  • Browser and device information
  • Any other information you voluntarily provide

We may also collect non-identifiable data through cookies or third-party tools like Google Analytics and Meta Pixel to understand website usage and improve our services.

 

Use of Personal Information

We only collect and use your information for the purposes for which it was provided or as otherwise permitted by law, including:

  • Responding to your enquiries
  • Providing quotes or services
  • Managing our customer relationships
  • Marketing and communication (with your consent)
  • Website analytics and performance improvements
  • Legal or regulatory compliance

 

Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information:

  • To our contractors, service providers, or employees as necessary to deliver our services
  • To third-party tools we use to operate our website (e.g. Google Analytics)
  • If required by law or to respond to legal requests
  • With your consent, in any other circumstances

We do not routinely disclose personal information overseas. However, some third-party services we use (e.g. cloud storage, analytics) may store data on servers located outside Australia.

 

Data Security

1300 Driveways is committed to safeguarding your personal information. We have procedures and policies in place to protect it from:

  • Unauthorised access
  • Improper use
  • Alteration
  • Unlawful or accidental destruction
  • Accidental loss

All employees, contractors, and consultants are required to comply with this privacy policy.

 

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To request access or correction, please contact us at:

Email: info@1300driveways.com.au
Phone: 1300 374 839
Web: www.1300driveways.com.au/contact-us

We will respond to your request within a reasonable timeframe (usually within 30 days).

 

Cookies and Website Tracking

Our website uses cookies and tracking technologies (e.g. Google Analytics, Meta Pixel) to enhance your experience, understand user behavior, and improve our marketing.

You can choose to disable cookies via your browser settings, although this may affect the functionality of the site.

 

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After this time, we will securely delete or archive the information.

 

Complaints and Concerns

If you have a question, concern, or complaint about how we handle your personal information, please contact us via:

Email: info@1300driveways.com.au
Phone: 1300 374 839
Web: www.1300driveways.com.au/contact-us 

We take complaints seriously and will investigate your concern promptly. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

 

Policy Updates

This privacy policy may be updated from time to time. We recommend checking our website periodically for any changes.

 

[Last updated: 2025]